Study: Singapore office workers want task-automation

Updated: May 26

SINGAPORE: Employees are becoming frustrated by growing mountains of monotonous tasks.

This is according to the 2022 Office Worker Survey that UiPath, an enterprise automation software firm, commissioned this year. UiPath’s survey discovered that employees believe automation is a key to improving their performance and satisfaction, with three in five (61%) employees feeling like much of their workday is spent on automatable tasks.

Moreover, 77% of the respondents contended that with automation, their organisation could have improved talent attraction and staff retention outcomes.

Rick Harshman, Senior Vice-President and Managing Director of Asia Pacific at UiPath, said that while Singapore’s labour market recovery was expected to continue in 2022, businesses must still adopt new technologies to reduce mundane work and increase productivity.

"By freeing workers’ time and maximising their job satisfaction, businesses can gain a competitive edge with the aid of emerging technology, which is now a business imperative,” he said.

The other findings of the third annual UiPath survey of office workers included:

  • Singapore was the third-highest of the seven countries polled in terms of office workers feeling more anxious (66%) over resigning officemates last year. 86% said they had needed to take on new tasks outside of their job descriptions due to leaving coworkers.

  • 73% of respondents in Singapore were planning to search for a new job in the next six months, with one in three (32%) already applying for new roles over the past six months.

  • An overwhelming 97% of respondents in the country felt exhausted after work, at least one day per week.

More than 500 office workers joined the 2022 Office Worker Survey in Singapore. The other countries polled were the US, UK, France, Germany, India, and Australia.

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