MALAYSIA: Understaffed hotels in Johor are struggling to cope with the surge of reservations following the opening of interstate travels.
Malaysian Association of Hotels Johor Chapter chairman Ivan Teo said the shortage of employees was due to the retrenchment during the various movement control orders. He added that hotels that remain operational retained only a few staff members.
Teo noted that hotel operators started hiring new employees when Johor entered Phase Two under the National Recovery Plan (NRP) in September and when business was slowly picking up. The newly hired would still have to undergo a refresher course to add COVID-19 standard operating procedures to their training.
Lotus Desaru Resort chief executive officer R. Indra Ghandi said the resort is fully booked but undermanned, operating only at 60% capacity. The CEO cited that their hotel breakfast alone serves about 1,400 guests with only about 300 workers attending to them.
“We even have to get staff from other departments to help out,’’ she said.
Indra mentioned the resort advertised for job vacancies and was only able to hire three. The hotel needs to rehire at least 100 more employees, including kitchen helpers, food attendants, housekeepers, gardeners, and swimming pool lifeguards to cope with the demand.